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Terms of service

These terms explain how the Wopiqe emergency plumbing service operates, how a visit is arranged, and what each side can expect. Please read them before requesting a visit through the request form.

Contents

  1. Who provides the service
  2. Subject of the service
  3. How a request is made
  4. Payment
  5. Withdrawal and returns
  6. Liability
  7. Complaints

1. Who provides the service

The service is provided by the operator of the wopiqe.com website, referred to here as the provider. Contact details of the contracting party are confirmed before work begins.

2. Subject of the service

The service covers emergency plumbing work in the local area: leak response, pipe repairs, fixture replacement, and blocked drain clearing. Work is described in general terms on the home page, and the exact scope for a specific case is agreed with you before the visit.

3. How a request is made

You submit a request through the form on this website, describing the problem and the address where help is needed. We review the request and contact you to confirm the details, the scope of work, and the conditions of the visit.

A request is not a confirmed appointment until the details have been agreed with you directly. Details that are not listed in the request are clarified on request.

4. Payment

The cost of a visit and of any work is quoted on request and confirmed with you before work starts. Payment methods are agreed at that point; no fixed prices are published on this website.

5. Withdrawal and returns

Consumer rights regarding withdrawal from a contract and returns follow the applicable law of the country of the service. Where the law requires performance to begin immediately at your explicit request, this is confirmed with you before work starts.

6. Liability

The provider is liable for the proper performance of the agreed work within the limits set by applicable law. Liability is not accepted for defects caused by prior installations, misuse, or interference with the work after completion. Any concerns are raised at handover so they can be addressed on the spot.

7. Complaints

Complaints about the service can be raised through the request form or any contact channel listed on this site. Each complaint is reviewed individually and answered with a concrete outcome. Handling of personal data in this process is described in the privacy policy.